Order Details

At this time Bamboo Trading Company sells to wholesale buyers only.  We require a resale tax ID number with all orders.

Order Options:
You have three options when ordering from us: 
1) Order online 24 hours a day through our secure shopping cart.  Click on login in the top header.
2) Contact us at (800) 346-0225, 8:30am to 5:00pm, Monday through Friday, EST.
3) Find a sales representative in your area by visiting our Reps page

We try to process within 1-3 days of the date they are received but during peak and show times you may experience more of a delay.  If you have an urgent need please call us at (800)346-0225 to place your order. 

Minimums:
Initial Order: $200
Reorders: $150

Origin:
All orders are FOB Altamonte Springs, FL.

Terms:
We accept Visa, MasterCard, American Express, Discover, check or money order.  Please be advised that orders paid by check will be held until funds are verified (up to 10 days).  If you have a special arrangement with us please call.

Shipping:
Bamboo Trading ships worldwide.

We ship primarily via UPS Ground but if you have special requests or would like expedited shipping rates please let us know.  For an extra charge we can ship UPS Overnight, 2nd Day, and 3rd Day.  We can also ship your package FedEx or USPS.

For all ground shipments, a signature is not required.  If you would like a signature required on delivery, please let us know when you place your order and we will arrange it for you.

When placing your order you must provide a complete and valid mailing address. We are unable to ship to P.O. boxes or APO addresses.

Most orders will ship within 7 business days. In the event your order cannot be shipped you will be contacted by email and informed the reason for the delay. Your credit card will not be charged until the merchandise has been shipped.

Tracking your order:
When your order is shipped you will receive a confirmation email with the tracking number.  You can track your order from www.ups.com or call us and we will be more than happy to track it for you. 

Backorder Policy:
We avoid back orders as much as possible but due to the popularity of some pieces, we may be required to back order part of your order.  If you do not accept back orders, please let us know when you place your order.  

Returns:
We stand behind our products 100%.  If you have a problem with any item you purchase from us it can be returned to us for repair or replacement.  Items with manufacturer's defects will be replaced.
Upon receipt of your merchandise, please inspect each piece carefully.  We must be notified of damages due to shipment within 10 days from the date of receipt or no credit can be issued.
Returns without damages will incur a 20% restocking fee and the original freight charges.
Please use only traceable methods to return products to us.  We are not responsible for items sent by untraceable methods.

Order Cancellation:
You may cancel your order at anytime prior to shipment. If for any reason an order is canceled after shipment or refused upon delivery you will be charged a 20% restocking fee and all shipping charges.  If you need to cancel an order you must cancel prior to shipment.

Still have questions?
We love talking to our customers so please call us at (800)346-0225!